Troubleshooting & FAQ
Each entry below starts with the exact message Motif shows. Find the one on your screen. If it does not solve the problem, contact Motif.Account and access
Three computers are already authorized
Your Motif account can be used on up to three computers, and all three are in use.- On that screen, find the computer you no longer use and remove it.
- Choose Check access again.
Billing needs attention
The subscription payment needs an update.- Choose Manage subscription. Motif opens the Stripe billing page.
- Update the payment method there.
- Return to Motif and choose Check access again.
Connect to the internet to verify your Motif license.
Motif could not confirm your access. Connect to the internet, then reopen Motif.I paid, but Motif does not show my subscription
Sign in with Continue with Google using the same Google email you entered in Gmail for Motif Account at checkout. Some bank payment methods take longer to settle, and access begins only after Stripe confirms the payment. See Plans and billing.Library
Motif cannot read this folder. Select it again to restore access.
This appears next to a folder in Settings → Library. Select the folder again in the Windows picker so Motif can read it again. Your files are not changed.Couldn’t open the project in FL Studio
Motif shows this when Open in FL fails, and adds one of two hints:- Make sure FL Studio is installed and .flp files open with it when double-clicked in Explorer. Check that FL Studio is installed and that
.flpfiles open in it from Windows Explorer. - Choose the project again with Link FLP, or reconnect its folder in Library settings. Motif can no longer reach the file. Use Link FLP… again, or re-add its folder in Settings → Library.
This beat isn’t linked to an FL Studio project yet.
Shown in Ingredients. Select Link FLP… and choose the beat’s project file. See Ingredients and Motif Favorites.Tracked
Connect to Service / Reconnect this service to refresh and play tracked audio.
The connection behind this Tracked source has expired or was removed. Select Connect Service in the source. The source and its cover are kept. See What is Tracked?.Could not reach Telegram. Check your internet connection — some networks, VPNs and antivirus tools block Telegram — then try again.
Motif could not connect to Telegram. Check your connection, try another network or pause the VPN or antivirus tool that blocks Telegram, then try again.That YouTube link is not a channel. Open the channel page and copy its link.
Track YouTube needs a channel link, not a video link. Open the channel’s page on YouTube and copy that link, or type its @handle. See Track YouTube.Sign in to track a YouTube channel.
Tracking a YouTube channel requires a signed-in Motif account. Sign in, then try again.Visualizer
Visualizer unavailable
- If you see Turn on compatibility mode, select it. Motif switches to a software fallback and restarts once.
- If compatibility mode is already on, update your graphics drivers or enable hardware acceleration.
Picture-in-picture is unavailable. Please restart Motif.
Close and reopen Motif, then try picture-in-picture again.Settings and saving
Couldn’t update this setting. Try again.
Shown under Launch Motif at startup when Motif could not change the setting. Toggle it again.Couldn’t save the image
Shown in Rewind when saving the card failed. Select Save image again. See Rewind.FAQ
Does Motif run on Mac?
No. Motif is a Windows desktop app.Does Motif move, rename, or delete my music files?
No. Adding or removing a folder in Settings → Library changes only what Motif watches. Custom categories and covers live in Motif, not in your folders. See Library overview.Does connecting a service import my whole account?
No. After connecting, you choose each channel, chat, or folder to follow in Tracked. See Connections.Where do downloads from Tracked go?
ToDocuments\Motif\<Service>, for example Documents\Motif\Dropbox or Documents\Motif\YouTube. See Save Tracked music locally.